Grievance
Redressal
A transparent, multi-level mechanism designed to ensure fair treatment and swift professional resolution for every client.
Explore Resolution Matrix
Client’s queries / complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards client.
In case of any complain or query:
Please contact our compliance officer- Mr. Gikki Gopinathan, email id – info@researchvia.in and phone no +91- 9993171439
You may also approach CEO/ partner/ RA- Mr. Praveen Dubey, email id – researchvia28@gmail.com and phone no +91- 7805066366
Regulatory Escalation
SEBI SCORES & ODR Portal
In case you are not satisfied with our response you can lodge your grievance with SEBI at http://scores.sebi.gov.in or you may also write to any of the offices of SEBI. For any queries, feedback or assistance, please contact SEBI office on Toll Free Helpline at 1800 22 7575 / 1800 266 7575. SCORES may be accessed thorough SCORES mobile application as well, same can be downloaded from below link:
https://play.google.com/store/apps/details?id=com.sebi&pcampaignid=web_share
ODR Portal could also be accessed, if unsatisfied with the response. Your attention is drawn to the SEBI circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, on “Online Resolution of Disputes in the Indian Securities Market”. A common Online Dispute Resolution Portal (“ODR Portal”) which harnesses conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market has been established. ODR Portal can be accessed via the following link – https://smartodr.in/
If you are not satisfied with the response received from SP Researchvia Private Limited, you may lodge a complaint electronically with SEBI through its online grievance redressal portal, SCORES (SEBI Complaints Redressal System). SCORES is a centralized, web-based platform for investor grievance redressal. The link to the SCORES website and the mobile application is provided below:
SEBI SCORES Access Links
- SEBI SCORES portal:https://scores.sebi.gov.in/
- SEBI SCORES mobile application - IOS:https://apps.apple.com/in/app/sebiscores/id1493257302
- SEBI SCORES mobile application - Android:https://play.google.com/store/apps/details?id=com.sebi
Direct Resolution
Lodge
Grievance
Initiate a formal dispute resolution process via our encrypted terminal. All submissions are reviewed by our primary compliance desk within professional operational hours.
Data Integrity
End-to-end AES-256 encryption for all transmissions.
Fast TAT
Professional response dispatched within 72 operational hours.
Professional Attention
Your attention is drawn to the SEBI circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, on “Online Resolution of Disputes in the Indian Securities Market”. A common Online Dispute Resolution Portal (“ODR Portal”) which harnesses conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market has been established.